Employers and the Delivery System: Great Expectations or Strangers in the Night?
“Overview: Employers and the delivery system have much to gain from a more engaged relationship. More contact will result from the acceptance that costs have to be controlled, shift to a more managed consumerism model and the changing provider landscape. Both sides need to spend time understanding each other – one person’s waste is another’s income. It will be more realpolitik than cumbaya – incentives trump intention every day of the week. But there is a common goal: follow the money but respect the mission.”